rnbideas

Refund, Return & Facility Rejection Policy Order Processing & Shipping All orders are processed and shipped from our Texas fulfillment center within 1 to 2 business days via USPS, UPS, or FedEx with tracking confirmation. Packages are shipped strictly to the New York State Department of Corrections and Community Supervision (NYS DOCCS) facility selected at checkout. Customer Responsibility for Facility & DIN Accuracy Customers are solely responsible for verifying that the incarcerated recipient is currently housed at the selected NYS DOCCS facility, is eligible to receive non-food clothing packages under NYS DOCCS Directive #4911, and that the recipient’s committed name and 7-character Department Identification Number (DIN) are entered accurately. Packages Rejected or Returned by a Correctional Facility Correctional facilities may refuse or return packages due to inmate transfers, disciplinary package restrictions, annual/monthly package limits, or incorrect DIN/name details. – Unopened, Salable Returns: If a package is refused by a NYS DOCCS facility and returned to us unopened and in original, salable condition, we will notify you via email. You may choose either a re-shipment to an updated facility (subject to a new shipping fee) or a refund of the product purchase price minus original shipping costs and a 15% restocking/handling fee. – Opened, Damaged, or Confiscated Items: Due to strict health, hygiene, and correctional facility regulations, undergarments cannot be returned or refunded once opened or if confiscated/disposed of by facility staff. Defective or Incorrect Items If you receive an item that is damaged, defective, or differs from your order confirmation, contact us at david@drileycontractscontact.com or 832-577-9663 within 7 days of delivery for a full replacement or refund at no additional cost. Chargebacks & Payment Disputes Please contact our customer support team at david@drileycontractscontact.com before initiating a credit card dispute. Unauthorized chargebacks on packages verified as delivered to the selected NYS DOCCS facility package room will be contested using carrier delivery confirmation and checkout records. checkout.Customer Responsibility for Facility & DIN Accuracy Customers are solely responsible for verifying that the incarcerated recipient is currently housed at the selected NYS DOCCS facility, is eligible to receive non-food clothing packages under NYS DOCCS Directive #4911, and that the recipient’s committed name and 7-character Department Identification Number (DIN) are entered accurately.Packages Rejected or Returned by a Correctional Facility Correctional facilities may refuse or return packages due to inmate transfers, disciplinary package restrictions, annual/monthly package limits, or incorrect DIN/name details.- Unopened, Salable Returns: If a package is refused by a NYS DOCCS facility and returned to us unopened and in original, salable condition, we will notify you via email. You may choose either a re-shipment to an updated facility (subject to a new shipping fee) or a refund of the product purchase price minus original shipping costs and a 15% restocking/handling fee. – Opened, Damaged, or Confiscated Items: Due to strict health, hygiene, and correctional facility regulations, undergarments cannot be returned or refunded once opened or if confiscated/disposed of by facility staff.Defective or Incorrect Items If you receive an item that is damaged, defective, or differs from your order confirmation, contact us at david@drileycontractscontact.com or 832-577-9663 within 7 days of delivery for a full replacement or refund at no additional cost.Chargebacks & Payment Disputes Please contact our customer support team at david@drileycontractscontact.com before initiating a credit card dispute. Unauthorized chargebacks on packages verified as delivered to the selected NYS DOCCS facility package room will be contested using carrier delivery confirmation and checkout records.